Author: Will Gallego

Thoughts on the role of Incident Commander

As with most of my blog posts, this should be considered a living document, the ideas offered here being malleable, as I would hope the document that it references be flexible to new ideas. Conversations surrounding this welcomed and encouraged as we all continue to learn. I recently came across Pagerduty’s documentation surrounding their philosophy on the Incident Commander (here… Read more →

On becoming an author

So it’s 2017 and I’m creating a blog. I’ve written personal blog posts before, but they weren’t technical in nature (and were a very rough attempt at comedy, to be honest). They were also great learning experiences. To steal one of my favorite John Allspaw quips, “Comedy is about taking risks”.   Taking risks is a good way of intro-ing this… Read more →