I recently woke up one morning and, bleary eyed, grabbed a cold bottle of iced tea from the fridge. It’s my small allowance of caffeine intake for the day and I was glad for the foresight to pop it in the night before to chill. That’s one of those handy misconceptions we tend to use, thinking of refrigerators as “adding… Read more →
How many maybes do you need until you get someone to be empathetic to a situation? It’s no surprise when we discuss failure modes of organizations, typically from the outside, that we can spot the smaller failure modes. We’re looking backwards, the benefit of hindsight in full display and with all the time we need. We’re not seeing the hurdles… Read more →
I firmly believe as an industry we are in a fragile state. That statement certainly carries vague, fortune teller vibes (how do you prove that, or disprove it, for that matter?). It may be akin to saying the end of the world is here, just you wait – except we see failures in our system all the time, and so… Read more →
A useful task in a software engineer’s career, notably when looking towards a promotion, is outlining what steps in a career look like. How can you be ready to grow into a new position or take a bigger lead in work if you’re unsure what that means? Similarly, when guiding folks who are up and coming, what better way than… Read more →
I wasn’t originally planning on a write up of SREcon24 Americas, but some ideas bubbled in my head, along with some themes, and there were a ton of solid talks (the speaker line up was wall-to-wall heavy hitters). I’m also curious how I’ll feel about my talk in the future and wanted to capture that to look back on. And… Read more →
How do we justify the need to make our organizations more resilient? Quick Primer: in this context, a shorthand for resilience is adapting to unexpected changes in an environment in an attempt to return to stability. It’s not robustness, like an automatic fail-over of a system without human intervention (removing a server from a pool behind a load balancer for… Read more →
Blame awareness only works if you work towards blame awareness with all incidents, not just the ones that affect yo Read more →
Main Takeaway: Adaptability can only come from expertise, and expertise is developed only through experience. Quite often, that’s failure and even the expectation of failure (gamedays, chaos engineering experiments, architecture reviews, etc.). Also, lightsabers are cool. I’m surprised it’s taken me this long to write about lightsabers. During my lunch breaks I’ve been diving into some Tested.com videos, in particular… Read more →
We often talk about blame aware culture. Your teams are continuously working towards building a system where, among many goals, a safe and reliable system is available. When we’re surprised, incidents happen. As we’re working towards safety, and by definition these incidents are surprises, shaming folks for failure is counterproductive and instead we should celebrate the opportunity to learn more.… Read more →
Company culture can’t be understated. A big portion of what we do revolves around building exciting projects, tackling hard problems, and working with talented folks in our industry. These often constitute high pressure situations that necessitate fostering bonds between coworkers. Some folks want to clock in, sit down and work for eight hours, and then clock out without having interacted… Read more →