Category: Human Factors

Topics surrounding the idea of human factors, blame awareness, and learning culture.

blue lightsaber - https://flickr.com/photos/remmac/6926811817

On Lightsabers and Resilience

Main Takeaway: Adaptability can only come from expertise, and expertise is developed only through experience. Quite often, that’s failure and even the expectation of failure (gamedays, chaos engineering experiments, architecture reviews, etc.). Also, lightsabers are cool. I’m surprised it’s taken me this long to write about lightsabers. During my lunch breaks I’ve been diving into some Tested.com videos, in particular… Read more →

Jelly Beans

Why I joined Jeli

At Jeli, we’re building the world’s best incident analysis tools. With decades of combined knowledge from our time at tech’s leading companies, we’ve developed deep insights into how users can better understand their shared experiences. We’ve seen these problems directly in our time as engineers throughout the stack. We’ve delved into countless incidents after the fact to make sense of… Read more →

Plumbing

Even Experts Need Experts

Before moving to the suburbs, I had been living in NYC for 12+ years, so my skills with a set of tools aren’t extensive. There are lots of problems I could eventually fix with significant time and money invested into projects, as I do like my projects to tinker with, but I don’t have infinite resources to do all the… Read more →

Patience in Implementing Effective Incident Reviews

Note: This post originally appeared on the Learning from Incidents site, cross posted here for my own preservation of thoughts. You can find the original post at https://www.learningfromincidents.io/blog/patience-in-implementing-effective-incident-reviews. Pressure in just getting an incident review “done” As we struggle to understand how things go wrong, to learn from incidents, and to prepare ourselves for future surprises, the hurried rush to… Read more →