Imagine you’re heading down a road – biking, driving in your car, taking a walk – and you notice a trash can roll into the street. You quickly realize that any large obstruction rolling around is a potential hazard, for you and others. It’s not your trash can. It’s not your street. In fact, it’s likely that you can safely… Read more →
Author: Will Gallego
Emoji as Incident Resolution Tools
Note: This post is cross posted on Jeli’s blog When we think of the bands of communication that help facilitate our incidents (text chat, phone bridges, video calls), we tend to discount smaller cues, the inbetween that colors and adds depth. It may be on those video calls the notable pause when considering a problem, the tone of voice that… Read more →
Tech Interview Questions: Typing “google.com” in a browser
I’m putting together a series on common questions candidates face in technical screens. My hope is to give folks a leg up on how they can prepare, and secondarily any screeners better understand what they’re asking and how to improve for a better signal.No question (or answer) is perfect, but that shouldn’t stop us from exploring them. Feedback and constructive… Read more →
Connecting with Recruiters, pt 2: External Recruiters
External recruiters, also referred to as third party, contingency, or agency recruiters, differ from internal recruiters as they work for a placement firm rather than a tech company directly. They still want well qualified candidates to put in front of an interview panel, but lacking the direct integration, they instead maintain a network of companies that are looking for candidates.… Read more →
Connecting with Recruiters, pt 1: Internal Recruiters
Internal recruiters, sometimes called in-house or corporate recruiters, are hired by and work exclusively for the company you’re applying to. They’ll understand the needs of the specific business closely, as they’re developing a tighter relationship being on “the inside”. Along with this, they may have a bit of a marketing aspect to their work as well to help sell the… Read more →
Rethinking Best Practices
Best practices aren’t universal and the use of the term without deeper consideration can be problematic. They’re straightforward, simplistic answers to difficult questions. Quick answers can at times work in our favor, a way to avoid cognitive overhead and set a clear path to a solution. In fact, we regularly need shortcuts in our day to day work to be… Read more →
Interviewing: Navigating Job Postings
Job postings will likely be your first step towards getting any in-depth info about a role. You may have colleagues who can give you inside info or the company may be well known enough that you can get an idea of what you may do, but that may not give you as much about specifics. More often than not, you’re… Read more →
Practiced Humility in Retrospectives
One of the fallacies about our collective approach to retrospectives, incident reviews, and post mortems is the belief that the entire process is a rational machine. Pour in a curated series of events, turn the handle, and out pop all of the action items that need completing to fix the world. I can’t speak to every industry that practices Resilience… Read more →
Why I joined Jeli
At Jeli, we’re building the world’s best incident analysis tools. With decades of combined knowledge from our time at tech’s leading companies, we’ve developed deep insights into how users can better understand their shared experiences. We’ve seen these problems directly in our time as engineers throughout the stack. We’ve delved into countless incidents after the fact to make sense of… Read more →
Interviewing: Understanding Your Rate of Compensation
It’s ok to be in tech for the money. You want to get paid for hard work and software engineering jobs tend to pay well. There’s no shame in making that a big part of your search. We can love our job, the mission our company is taking on, and the people we work with, but it has to pay… Read more →