Category: Human Factors

Topics surrounding the idea of human factors, blame awareness, and learning culture.

Thoughts on the role of Incident Commander

As with most of my blog posts, this should be considered a living document, the ideas offered here being malleable, as I would hope the document that it references be flexible to new ideas. Conversations surrounding this welcomed and encouraged as we all continue to learn. I recently came across Pagerduty’s documentation surrounding their philosophy on the Incident Commander (here… Read more →