I recently woke up one morning and, bleary eyed, grabbed a cold bottle of iced tea from the fridge. It’s my small allowance of caffeine intake for the day and I was glad for the foresight to pop it in the night before to chill. That’s one of those handy misconceptions we tend to use, thinking of refrigerators as “adding… Read more →
How many maybes do you need until you get someone to be empathetic to a situation? It’s no surprise when we discuss failure modes of organizations, typically from the outside, that we can spot the smaller failure modes. We’re looking backwards, the benefit of hindsight in full display and with all the time we need. We’re not seeing the hurdles… Read more →
Blame awareness only works if you work towards blame awareness with all incidents, not just the ones that affect yo Read more →
Main Takeaway: Adaptability can only come from expertise, and expertise is developed only through experience. Quite often, that’s failure and even the expectation of failure (gamedays, chaos engineering experiments, architecture reviews, etc.). Also, lightsabers are cool. I’m surprised it’s taken me this long to write about lightsabers. During my lunch breaks I’ve been diving into some Tested.com videos, in particular… Read more →
One of the fallacies about our collective approach to retrospectives, incident reviews, and post mortems is the belief that the entire process is a rational machine. Pour in a curated series of events, turn the handle, and out pop all of the action items that need completing to fix the world. I can’t speak to every industry that practices Resilience… Read more →
At Jeli, we’re building the world’s best incident analysis tools. With decades of combined knowledge from our time at tech’s leading companies, we’ve developed deep insights into how users can better understand their shared experiences. We’ve seen these problems directly in our time as engineers throughout the stack. We’ve delved into countless incidents after the fact to make sense of… Read more →
Before moving to the suburbs, I had been living in NYC for 12+ years, so my skills with a set of tools aren’t extensive. There are lots of problems I could eventually fix with significant time and money invested into projects, as I do like my projects to tinker with, but I don’t have infinite resources to do all the… Read more →
I’m a big fan of Fantasy and SciFi novels, ever since I first picked up The Hobbit before freshmen year in high school. I love how magic seems to well up within folks, when things seem most dire that people can be their best selves. Unknown strength or skill appears in the moment to solve the crisis at hand, despite… Read more →
Note: This post originally appeared on the Learning from Incidents site, cross posted here for my own preservation of thoughts. You can find the original post at https://www.learningfromincidents.io/blog/patience-in-implementing-effective-incident-reviews. Pressure in just getting an incident review “done” As we struggle to understand how things go wrong, to learn from incidents, and to prepare ourselves for future surprises, the hurried rush to… Read more →
Deploying code on a Friday is a hot button topic that pops up in tech every few months, setting twitter and the like ablaze with passionate discourse in both directions. “It’s too risky to on call folks”, “no, it’s perfectly fine if you build your systems right” and so on. This is me adding fuel to that fire. Some first… Read more →