We often talk about blame aware culture. Your teams are continuously working towards building a system where, among many goals, a safe and reliable system is available. When we’re surprised, incidents happen. As we’re working towards safety, and by definition these incidents are surprises, shaming folks for failure is counterproductive and instead we should celebrate the opportunity to learn more.… Read more →
One of the fallacies about our collective approach to retrospectives, incident reviews, and post mortems is the belief that the entire process is a rational machine. Pour in a curated series of events, turn the handle, and out pop all of the action items that need completing to fix the world. I can’t speak to every industry that practices Resilience… Read more →
This post on error budgets should be considered fluid, ideas worked in and out as any good beliefs should. My experiences with error budgets are not universal and should not be assumed as decrying anyone who has had success using them. I strongly welcome thoughtful, critical feedback and assume best intent from anyone who disagrees. I’m not a fan of… Read more →